FAQs

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Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support centre at 1-800-656-0713 and we will see what we can do.

Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.

You may notice what looks like a $1 charge on your credit card statement.

Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.

Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at support@eztix.com. Please include the email used to purchase your tickets and details of your concern.

You may have received an error message during your purchase process.

It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.

This could have been caused by many factors:

1. Your session expired and you were taking too long to complete the order.

2. Your internet connection has cut out.

3. An issue with your computer.

4. Your credit card was invalid (there should be a specific error message indicating this).

Next steps:

1.  Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.

2. Before attempting another purchase, please email us at support@eztix.com or call us a with the details of your concerns and we will do our best to assist you.

By Telephone

North America: 1-800-656-0713

Mexico: +52 55 4170 7517

Europe: +44 203 514 2639

New Zealand: +64 9801 0365

Australia: +61 280152111

Thailand : + 66 (60) 0024180

International: +883 510008273389

If you can’t find your tickets or are having any other issue, please send us an email at support@eztix.com and we’d be happy to help you.

Parking lots are available on both the east and west sides of Port Zante.

Yes, Children 12 and under are half price.

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.

Yes, bathrooms are available during the tour.

The tours are held rain or shine. If in an event of a hurricane tours will be cancelled for the safety of everyone.

 

  • Unfortunately, the island is not handicap friendly. While they our working hard to improve our must see points of interests, the tours are not fully accessible. Please contact us before booking to discuss your concerns.

Please contact us directly before booking a tour.

We absolutely do! We can accommodate a variety of special requests (family reunions, Birthday parties, out of town guests, corporate, conventions, festivals, parades, grand openings and more).

You should bring with you a camera and a bottle of water. We recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses.

 

Still have questions?

Contact our team directly by phone, email or form below